Returns/Exchanges & Refunds

Returns, Exchanges, and Refunds

1) Do you accept returns?
Returns are accepted as long as they do not exceed 30 days of delivery of the item(s). However, all items returned should be returned in its original packaging, unworn/unused, with tags/or labels still attached and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns.

2) Do you accept exchanges?
Provided that the returned item has not been worn, used, is damage free of stains and smells, exchanges are possible. Please send us a message at sustainablethreadsboutique@gmail.com with your order number and details of what you would like to exchange.

3) I have changed my mind about my item, what do I do?
Contact us directly to see if the order can be canceled from shipping.  If item has been shipped already, you can simply return it for a refund.

4) How long do refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with. Please contact us if it has been more than 14 days.

5) What is your full return policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:

Request(s) for returns are accepted within 30 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on prior approval.
Cancellation of items/orders may be made prior to the completion of orders and prior to shipping. 
The return shipping postage will solely be the responsibility of the buyer.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Sustainable Threads Boutique.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.

Exclusions apply to promotional (free), clearance and sale items. If you would like to return an item(s) that was on clearance or on sale for more than 30% off, please email us directly sustainablethreadsboutique@gmail.com to discuss your options.

5a) Can consignment items be returned or exchanged?
Consignment items cannot be returned or exchanged due to their limited availability.  If you would like more details in sizing, fit or quality, please email us directly at sustainablethreadsboutique@gmail.com before purchasing.

6) What if my item(s) arrive damaged?
If you have received a damaged item, please let us know immediately at sustainablethreadsboutique@gmail.com and provide photos of damaged item for replacement.